Privacy Policy

1. General Provisions.

1.1. This Privacy Policy describes how Forever Classic SIA, 40203592305, Miera iela 2, Rauna, Raunas pag., Smiltenes nov. (hereinafter also referred to as the “Data Controller”) obtains, processes, and stores personal data that www.foreverclassic.eu obtains from its clients and individuals who visit the website (hereinafter referred to as the “Data Subject” or “you”).

1.2. Personal data is any information relating to an identified or identifiable natural person, i.e., the Data Subject. Processing is any operation related to personal data, such as obtaining, recording, transforming, using, viewing, deleting, or destroying.

1.3. The data controller observes the data processing principles stipulated by law and can confirm that personal data is processed in accordance with the applicable legislation.

2. Acquisition, processing and storage of personal data.

2.1. The data controller acquires, processes, and stores personally identifiable information mainly by using the online store website and email.

2.2. By visiting and using the services provided in the online store, you agree that any information provided is used and managed in accordance with the purposes specified in the Privacy Policy.

2.3. The data subject is responsible for ensuring that the submitted personal data is correct, accurate, and complete. Knowingly providing false information is considered a violation of our Privacy Policy. The data subject is obliged to immediately notify the Data Controller of any changes in the submitted personal data.

2.4. The data controller is not liable for damages caused to the data subject or third parties if they have arisen due to the submission of false personal data.

3. Processing of client personal data

3.1. The data controller may process the following personal data:

3.1.1. Name, surname
3.1.2. Date of birth
3.1.3. Contact information (email address and/or phone number)
3.1.4. Transaction data (purchased goods, delivery address, price, payment information, etc.).
3.1.5. Any other information submitted to us during the purchase of services and goods offered on the website or when contacting us.

ADJUST THE LIST ACCORDING TO THE PERSONAL DATA PROCESSED BY YOUR COMPANY.

3.2. In addition to the aforementioned, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.

3.3. The legal basis for personal data processing is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation:

a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which the controller is subject;

f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

3.4. The data controller stores and processes the data subject's personal data as long as at least one of the following criteria applies:

3.4.1. The personal data is necessary for the purposes for which it was received;
3.4.2. As long as, in accordance with external regulatory enactments, the data controller and/or the data subject can exercise their legitimate interests, such as submitting objections or bringing or conducting a claim in court;
3.4.3. As long as there is a legal obligation to retain the data, for example, in accordance with the Accounting Law;
3.4.4. As long as the data subject's consent for the relevant personal data processing is in force, if there is no other legal basis for personal data processing.

Upon the cessation of the circumstances mentioned in this point, the data subject's personal data retention period also ends, and all relevant personal data is irreversibly deleted from computer systems and electronic and/or paper documents that contained the relevant personal data, or these documents are anonymized.

3.5. In order to fulfill its obligations to you, the Data Controller has the right to transfer your personal data to cooperation partners, data processors who carry out the necessary data processing on our behalf, for example, accountants, courier services, etc. The data processor is the controller of personal data. Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for payment execution to the owner of the platform, Maksekeskus AS.
Upon request, we may transfer your personal data to state and law enforcement authorities in order to defend our legal interests, if necessary, by preparing, submitting, and defending legal claims.

3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

4. Data subject rights

4.1. In accordance with the General Data Protection Regulation and the laws of the Republic of Latvia, you have the right to:
4.1.1. Access your personal data, receive information about its processing, as well as request a copy of your personal data in electronic format and the right to transfer this data to another controller (data portability);
4.1.2. Request the correction of incorrect, inaccurate, or incomplete personal data;
4.1.3. Delete your personal data ("to be forgotten"), except in cases where the law requires data retention;
4.1.4. Withdraw your previously given consent to the processing of personal data;
4.1.5. Restrict the processing of your data – the right to request that we temporarily or completely stop processing all your personal data;
4.1.6. Contact the Data State Inspectorate
You can submit a request to exercise your rights by sending a request electronically or by writing to the customer support service at [email protected]

5. Final Provisions

5.1. This Privacy Policy has been developed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (of 27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as the laws in force of the Republic of Latvia and the European Union.

5.2. The data controller has the right to make changes or additions to the Privacy Policy at any time and without prior notice. Amendments shall take effect after their publication on the website http://www.foreverclassic.eu/.

Terms of Use

Forever Classic SIA, 40203592305, Miera iela 2, Rauna, Raunas pag., Smiltenes nov. , hereinafter – ForeverClassic.eu – provides the content available on the website and supplies goods in accordance with the Terms of Use set out below.

1. General Terms and Conditions

If a consumer purchases goods through the website, such mutual agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia regulating distance contracts, including, but not limited to, the Republic of Latvia's "Consumer Rights Protection Law", the Cabinet of Ministers regulations of the Republic of Latvia "Regulations on Distance Contracts", etc.

2. Making Purchases

2.1 The prices and specifications of products sold by ForeverClassic.eu are indicated next to the products.

2.2 To place an order, add the desired products to the shopping cart. Fill in all required fields and choose the most suitable delivery method. The total cost of the order with delivery will then be displayed on the screen. Make the payment to complete the order.

3. Payment Terms

3.1. The currency for payments on the website is euro. The buyer pays for the goods using Latvian bank links – Swedbank, SEB, Nordea, Luminor, Citadele and Visa/Mastercard card payments, as well as Apple Pay and Google Pay, provided by the payment platform makecommerce.lv, Maksekeskus

NB! When using the internet banking payment method, confirm the order and click the “Return to merchant” button.

3.2. The personal data required for making payments are transferred to the licensed payment institution Maksekeskus AS.

3.3. The contract enters into force upon successful payment to the online store’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.

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. Delivery Terms

4.1. Goods are delivered to Latvia and other European countries. The purchased goods are delivered using: Omniva, DPD, SmartPOST, Venipak, Latvijas Pasts parcel terminals or couriers. Also,  the goods may be delivered to the Buyer by ForeverClassic.eu or its authorized representative.

4.2. All fees and taxes that must be paid to receive the shipment at the delivery destination must be covered by the Buyer. Delivery costs are shown before order confirmation.

4.3. The purchased goods are delivered to the address specified by the Buyer within 2-10 business days. In exceptional cases, we reserve the right to send goods within up to 45 calendar days, informing the customer accordingly.

5. Right of Withdrawal

5.1. The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the goods. (Depending on the goods, the buyer may not have a mandatory right of withdrawal; in such a case, the reason must be clearly indicated and explained).

5.2. The right of withdrawal does not apply if the Buyer is a legal entity.

5.3. To exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes; the consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period. If the goods are used inappropriately or damaged, handled carelessly during use, or if instructions are not followed, if the original packaging is lost, or if the packaging is significantly damaged, ForeverClassic.eu has the right to reduce the refundable amount according to the decrease in the value of the goods.

5.4. To exercise the right of withdrawal, the Buyer sends a written notification  (electronically by email or in printed form attached to the returned goods in the original packaging), indicating the item to be returned and the order number. The money for the returned goods will be credited to the account from which the payment was made. Delivery costs are not refunded.

5.5. The Buyer is obliged, without undue delay but no later than within 14 days after sending the withdrawal form to ForeverClassic.eu, to return the goods to the Seller. After receiving the returned goods, ForeverClassic.eu will promptly, but no later than within 14 days, refund all payments received from the buyer based on the Distance Agreement.

5.6. The Seller has the right to withhold payment until the Seller has received the goods from the Buyer or proof of return of the goods.

5.7. If the buyer has chosen a shipping method other than the cheapest shipping method offered by ForeverClassic.eu, the online store is not obliged to compensate for the excess shipping costs.

5.8. ForeverClassic.eu is not responsible for delays in the fulfillment of obligations or non-fulfillment, or other types of non-performance, caused by circumstances and obstacles beyond the reasonable control of the online store.

5.9. Foreverclassic.eu reserves the right to refuse to sell goods and to request the return of goods from the Buyer if the price indicated by ForeverClassic.eu is significantly lower than its market price due to an error.

5.10. The Seller has the right to refuse to accept the goods back if the deadlines for returning the goods were not observed or the goods are damaged/unclean.

The goods must be undamaged, must not have lost their original appearance (labels must not be removed or damaged, protective films must not be torn off, etc.), and must be unused. The item must be returned in its original packaging, in the same set as it was received, and the purchase document, delivery document, and other accessories that were attached to the item at the time of receipt must definitely be returned. If the item is not fully complete, is damaged, untidy, or not properly packaged, ForeverClassic.eu has the right to refuse to accept the item and not to refund the money paid by the Buyer for the item.

6. Consumer rights regarding non-conforming goods

6.1. ForeverClassic.eu is responsible for any non-conformity of the goods sold to the Buyer with the terms of the contract or for defects that arise within 6 months from the date of delivery to the customer, or that existed at the time of delivery, unless such an assumption is inconsistent with the nature of the item or the defect. The Buyer must inform the Seller of the non-conformity of the goods without delay, within 2 months after its discovery, i.e., must submit a complaint. The Buyer can submit a complaint by contacting ForeverClassic.eu, writing to [email protected]

6.2. ForeverClassic.eu is not responsible for defects that have arisen after the delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of the defects or exchange for new goods free of charge.

6.3. If it is not possible to repair or replace the goods, the Seller returns to the Buyer all payments provided for in the Distance Contract. The Seller provides a written response to the consumer's complaint within 15 days.

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. Processing of Buyer’s Personal Data

7.1. ForeverClassic.eu processes only those personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.

7.2. ForeverClassic.eu transfers personal data to the transport service provider(s) to ensure the delivery of goods.

7.3. If you have explicitly agreed to receive our marketing messages, including news, we may contact you from time to time by sending information about our services and latest offers. For this purpose, we may process your e-mail address that you provided when subscribing to marketing communications. The buyer has the option to opt out of marketing messages by notifying us in writing at [email protected]

For more information about the right of withdrawal, the Buyer can search at the website address: http://www.ptac.gov.lv

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. Liability and Dispute Resolution

8.1. The Parties are liable to each other for losses incurred by the other Party due to the guilty Party's intent or gross negligence. The existence of losses must be proven by the Party requesting compensation.

8.2. In matters not specified in these terms and conditions, the Buyer and the Seller undertake to comply with the regulatory enactments in force in the Republic of Latvia.

8.3. Any dispute or disagreement that may arise between the Parties in connection with this Agreement shall be resolved by mutual negotiations. If the dispute is not resolved through negotiations within 30 (thirty) days, the dispute shall be resolved in accordance with the regulatory enactments in force in the Republic of Latvia.

8.4. The Buyer, who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases goods for a purpose not related to their economic or professional activity), has the opportunity to exercise and protect their lawful consumer rights in accordance with the Consumer Rights Protection Law and the related regulatory enactments.

8.5. The Seller is not responsible for the non-essential properties of the goods (actual size, shape, or shade nuances, etc.) displayed on the website not matching the actual properties of the goods due to the screen parameters, lighting, or any other similar external circumstances of the Buyer's device.

8.6. The Seller is not responsible for delays in the fulfillment of obligations or for non-fulfillment, or any other type of non-performance, caused by circumstances and obstacles beyond the Seller's reasonable control, including but not limited to strikes, government orders, warfare or a national state of emergency, threats of terrorism or terrorist acts, environmental or climatic anomalies, non-performance by third parties, disruptions in internet connection, as well as damage to computer equipment and software. In the event of such force majeure circumstances, the Seller will endeavor to eliminate the delays as soon as possible.